Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@sandbarstandard.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain items cannot be returned, including custom products such as special orders, personalized items, or made-to-order items. Please get in touch if you have questions or concerns about your specific item before sending anything back.

Unfortunately, we cannot accept returns on sale items or gift cards.

International returns
For Canada, Australia, and New Zealand orders, contact us at hello@sandbarstandard.com before mailing anything back. Approved international returns must meet the same condition requirements above. Unless a return is due to an approved damaged, defective, or wrong item issue, customers are responsible for international return shipping and any customs duties, import taxes, brokerage fees, or similar charges connected to the return. Original shipping charges and import fees may not be refundable except where required by law or handled directly by the carrier, customs authority, or payment provider.

Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we've approved your return, please contact us at hello@sandbarstandard.com.